By now some of you have received statements and invoices from us saying that your account is not current. Others will be receiving their notifications in the mail in a few days. It seems that the Nevada Post Office is eating our mail!! We have exhausted all options with them in an attempt to recover this mail. We know this is not your fault. However, this is also not our fault. We know that you have remitted your payments in a timely fashion but they have not reached their intended destination.

Please check your bank accounts to be sure that these payments have not cleared. If they have, it wasn’t by us!!  Please let us know if this is the case and we will try again to gain some headway with the PO. In the meantime, we ask that you bring your accounts current as soon as possible.  Please remit payments to the San Diego address you will find at the top of your most recent invoices and statements.   You may also pay online at our website,http://www.smileyrose.com/payments.php. If you have never used this feature before, please drop an email to billing@smileyrose.com and we will set you up with a user name and password so that you may log in. You may also set up an auto-debit plan with us. This requires either a credit card or debit card. We accept MasterCard, Visa, American Express and Discover.

For Dial Up Customers Only:

This is a reminder that we will discontinue offering dial up internet access in January 2010. If you are usually invoiced on the first of each month, your service will be discontinued Jan 1, 2010. If you are invoiced on the 15th of each month, your service will stop on Jan 15, 2010.  This also includes the email address you received with your account. This would be any address that ends in ptgonline.net or julianemail.com.  We have appreciated your business through the years and wish you all the best!!

We’d also like to take this opportunity to wish every one Happy Holidays and Best Wishes for the upcoming New Year!!

Kathy and Robin

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This company provides managed data backup and storage services. We will soon be partnering with them to offer our clients the same service.  Just think, never worry about if your data was backed up, never worry about how to store your backups –  your data will always be available to you, wherever you are.

We will let you know more as we implement this service for our valued clients.

An explanation of what has happened will be forthcoming at some point today or tomorrow.  I’d call it a comedy of errors, except that it’s not very funny, for us, or for our clients.